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Privacy Policy

Guiding Principles

Your privacy is important to us. This Privacy Policy outlines how we protect your information, what information we collect, and how we use that information. The SPELLBOUND website (the “Website”) is maintained by SPELLBOUND, a company registered in the European Union. Our use of any personal information you provide us is regulated by the laws of the European Union. This Privacy Policy is part of our Terms and Conditions and should be read alongside the Terms and Conditions. Any information we collect —whether actively provided, from cookies, or through our web hosting—is used solely to deliver our editing services.

Visiting the Website

When you visit the Website, our server logs your IP address, requested pages, and the server’s response. These logs are used for diagnostics, maintenance, and aggregated statistics to monitor and improve our services.

About Cookies

Cookies are small files stored on your browser or hard drive. Unless you block cookies via your browser settings, our system will issue them when you visit the Website. We use first-and third-party cookies, along with similar technologies like pixels and local storage, to enhance your experience and distinguish you from other users.

Session cookies link your requests during a visit and contain no personal information. We also use tracking technologies, including analytics, to analyze customer behavior, improve navigation, and optimize the Website layout based on your usage patterns.

Your Consent

By using the Website, you consent to the use of cookies by us and our third-party providers. To disable cookies, adjust your browser settings (see below) or use the cookies button on the lower left-hand side of the Website. Note that disabling cookies may impact the Website and its functionality and access to certain features.

Changing Cookie Settings

You can modify cookie settings via your browser’s "options" or "preferences" menu. For more guidance, consult your browser’s "Help" section or visit www.allaboutcookies.org.

When You Contact Us

The contact details you provide are used to address your queries. For order-related inquiries, we link your query to your order details. Information about your query and our response may be retained to assist with future orders or queries and to improve our customer service.

Your Data

Personal data from your visits and purchases is securely stored on our servers. Credit card information is processed by our payment providers and subject to their privacy policies—we do not store this information.

Placing an Order with Us

We use SSL encryption to securely transmit your information and documents during your order and use of the Website. For optimal security, use the latest version of your web browser and ensure its security features are active. You are solely responsible for ensuring the security features of your browser or computer are activated—enabling your browser or computer to communicate securely with the Website. When placing an order, we collect:

When placing an order, we collect:

  • Your name
  • Your email address
  • Your phone number
  • Your billing address
  • The document(s) for service
  • Special instructions
  • Payment details (if you pay by credit card)

This information is used to process your order, clarify instructions if we must contact you, collect payment, and ensure the completion of your order. Payments made via credit card, PayPal, Alipay, or other services require sharing relevant details (e.g., order number, payment amount) with the provider for verification and compliance. This information may include your order number and the amount and currency of payment required. Banks and epayment services may also monitor financial activity to ensure compliance with applicable laws and with their terms or service to you and us. We may therefore, on request, provide additional details regarding your order for these purposes.

We may use information collected and provided to us by the sites where we advertise to track the success of our advertising campaigns. This information is aggregated and does not contain any personally identifying information. Order information is retained for legal, tax, and audit purposes, as well as customer service. Documents submitted for editing are securely deleted 15 days after completion. For earlier deletion, please contact us.

Information may also be used for internal business purposes and for research and development purposes. If you are concerned about personal information in the documents submitted to us for editing, we encourage you to replace any such information with placeholder text.

Providing Feedback to Us

Your feedback helps us improve our services. Feedback and reviews are linked to your order details, and we may contact you regarding your input. If you submit feedback via any source for testimonials displayed on the Website, you consent to its display on the Website along with your name, as provided by the online source for testimonials.

Legal Disclosure

We do not share your personal information or documents with third parties, except as stated in this policy. However, we may disclose information if required by law or as part of legal processes. If we suspect illegal activity, including fraud, we may voluntarily share relevant information with authorities.

Agents, Successors, and Assigns

We employ contract editors (freelancers) who require access to submitted documents to perform their duties. Contractors are bound by non-disclosure agreements, and no identifying information is shared with them. Documents are not shared with anyone else.

Recourse and Dispute Resolution

Your personal information is regulated by the laws of the European Union. You have the right to know what information we hold about you and to request corrections. To make such requests, we may ask for proof of identity to ensure your data is disclosed only to you. Submit requests with a valid ID copy to The Data Protection and Privacy Officer when you contact us. We will attempt to process your information as soon as possible.

Thank you for reading the Privacy Policy. Please contact us directly if you have any questions or concerns.